Refund Policy

At MyTSCupid, we want every customer to clearly understand what they are purchasing before completing payment. This Refund Policy explains how refunds are handled for memberships, credits, digital tools, templates, guides, and other online resources available through our platform.

1. Digital Product Delivery

MyTSCupid provides digital access to profile improvement tools, conversation resources, templates, guides, credits, and related online features. After a successful payment, your membership access and/or credits are made available through your account.

Because our products are delivered digitally and access may begin immediately, refund requests are reviewed carefully and fairly according to the conditions below.

2. Membership Refunds

Membership purchases provide access to the MyTSCupid digital toolkit for the selected period. Once membership access has been activated and digital content has been made available, payments are generally non-refundable.

However, we understand that issues can happen. You may request a refund review if:

• You were charged more than once for the same membership period.
• You were unable to access your account due to a technical issue caused by MyTSCupid.
• You purchased the wrong membership by mistake and contacted us promptly before significant use of the service.
• There is another clear billing error that can be verified by our support team.

3. Credit Pack Refunds

Credit packs are used for additional digital actions inside your account, such as profile text improvements, message rewrites, bio ideas, conversation prompts, or other toolkit features.

Unused credits may be eligible for refund review if you contact us within a reasonable time after purchase and the credits have not been used. Once credits are used for digital actions, they are considered delivered and are not refundable.

4. Non-Refundable Situations

To keep our policy fair and consistent, refunds are usually not provided in the following situations:

• You changed your mind after receiving access to the digital toolkit.
• You used credits or generated digital results through the platform.
• You forgot to cancel before a renewal payment was processed.
• You did not use your membership during the active access period.
• You expected a personal outcome that MyTSCupid does not guarantee.
• Your account was restricted or closed due to misuse, abuse, fraud, chargeback abuse, or violation of our Terms of Service.

5. Renewals and Cancellations

If your membership is set to renew automatically, you are responsible for cancelling before the next billing date if you do not wish to continue. Cancellation stops future renewals, but it does not automatically refund payments that have already been processed.

You can cancel your membership through your account settings or by contacting support. After cancellation, you may continue to have access until the end of your paid membership period, unless otherwise stated in your account.

6. Technical Issues

If you experience a technical issue that prevents you from accessing your membership or using purchased credits, please contact us as soon as possible. We may first attempt to fix the issue, restore access, replace credits, or provide another reasonable solution.

If we confirm that the issue was caused by MyTSCupid and we are unable to provide access or a reasonable replacement, we may approve a full or partial refund depending on the situation.

7. How to Request a Refund Review

To request a refund review, please contact our support team with enough information for us to locate your payment and understand the issue.

Please include:

• The email address connected to your MyTSCupid account.
• The date and amount of the payment.
• The membership or credit pack purchased.
• A clear explanation of why you are requesting a refund.

8. Review Time and Refund Method

Refund requests are normally reviewed within a reasonable support period after we receive all required information. If a refund is approved, it will usually be issued to the original payment method used for the purchase.

Depending on your bank, card issuer, or payment provider, it may take several business days for the refunded amount to appear on your statement after it has been processed.

9. Chargebacks and Payment Disputes

If you have a billing concern, we encourage you to contact us first so we can review the issue and try to resolve it quickly. Opening a chargeback or payment dispute before contacting support may delay the resolution process.

We keep records of digital delivery, account access, credit usage, billing details, and support communication to help resolve payment questions fairly and accurately.

Need Help With a Payment?

If something does not look right with your payment, membership, credits, or account access, please contact us. We will review your request carefully and work toward a fair solution.