Privacy Policy for MyTSCupid

This Privacy Policy explains how 2Date Media collects, uses, stores, protects, and shares personal data when you visit or use MyTSCupid.com. We aim to be clear, responsible, and transparent about how your information is handled.

Last updated: May 1, 2026

1. Who We Are

2Date Media (“we”, “us”, “our”) is the controller of personal data processed through https://www.mytscupid.com and related services, tools, pages, memberships, credit packs, and customer support channels.

Company: 2Date Media

Address: Odor 20, 2491DC, The Hague, Netherlands

Contact: support@mytscupid.com

2. What MyTSCupid Provides

MyTSCupid provides digital tools, templates, guides, profile improvement resources, conversation prompts, safety-focused content, memberships, and optional credits. Our services are delivered digitally through your online account and related website features.

3. Personal Data We Collect

We only collect personal data that is reasonably necessary to provide, manage, secure, and improve our services. The types of data we may collect include:

Account Information

Name, email address, username, password data in secured form, account status, membership plan, credits balance, and account preferences.

Payment Information

Transaction details, billing status, purchased memberships, purchased credit packs, invoice records, payment confirmation data, refunds, and chargeback-related information.

Service Usage Data

Tools used, credits used, generated content requests, saved preferences, login activity, feature interactions, and support history.

Technical Data

IP address, device type, browser type, operating system, approximate location, referral source, security logs, cookie identifiers, and website performance data.

4. Information You Choose to Provide

When using profile tools, conversation tools, forms, or customer support, you may choose to submit text, preferences, examples, profile drafts, message drafts, or other information. You are responsible for deciding what information you share with us.

Please avoid submitting unnecessary sensitive information, such as government identification numbers, financial account details, health information, highly private personal details, or information about other people without their permission.

5. How We Use Personal Data

We use personal data for clear and legitimate business purposes, including to:

Create, manage, and secure your account.
Provide access to memberships, credit packs, digital tools, templates, guides, and account features.
Process payments, manage billing, deliver invoices, prevent fraud, and handle payment disputes.
Track credits, purchases, membership periods, and service usage.
Respond to support requests, account questions, complaints, and technical issues.
Improve website performance, usability, content, and service quality.
Detect, prevent, and investigate fraud, abuse, security incidents, unauthorized access, and policy violations.
Comply with legal, tax, accounting, regulatory, and payment provider requirements.
Send service-related messages, such as account notices, payment confirmations, security alerts, and important policy updates.

6. Legal Bases for Processing

Where the General Data Protection Regulation applies, we process personal data using the following legal bases:

Contract

To provide your account, memberships, credits, digital tools, customer support, and purchased services.

Legitimate Interests

To secure our service, prevent fraud, improve our platform, manage disputes, and operate a reliable digital business.

Legal Obligation

To meet tax, accounting, consumer protection, regulatory, and payment-related obligations.

Consent

For optional cookies, marketing emails, or other activities where consent is required by law.

7. Payments, Fraud Prevention, and Financial Records

Payments are processed through secure third-party payment providers. We do not aim to store full payment card numbers on our own systems. Payment providers may process payment details, billing information, fraud signals, authentication data, and transaction records in accordance with their own legal obligations and privacy practices.

We may keep records of transactions, invoices, refunds, failed payments, chargebacks, disputes, and payment-related communications where necessary for accounting, fraud prevention, customer support, legal compliance, and payment provider requirements.

To protect customers, our business, and payment systems, we may use technical and account data to identify suspicious activity, prevent unauthorized payments, investigate misuse, and respond to payment disputes.

8. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the Site, keep you logged in, remember preferences, secure our service, understand website performance, and improve user experience.

Cookies may include essential cookies, security cookies, analytics cookies, and preference cookies. Where legally required, we ask for your consent before using non-essential cookies.

You can control cookies through your browser settings. If you block essential cookies, some parts of the Site may not work properly.

9. When We Share Personal Data

We do not sell personal data. We may share personal data only where necessary for the purposes described in this Privacy Policy, including with:

Payment processors and billing service providers.
Hosting, security, cloud infrastructure, analytics, and technical service providers.
Customer support, email delivery, and communication service providers.
Professional advisers, such as accountants, legal advisers, auditors, and compliance consultants.
Authorities, regulators, courts, or law enforcement where legally required or necessary to protect rights, safety, and security.
Payment networks, banks, and dispute-resolution parties where necessary to handle payments, refunds, chargebacks, fraud checks, or transaction disputes.

10. International Transfers

Some service providers may process data outside the Netherlands or the European Economic Area. Where this happens, we use appropriate safeguards where required, such as contractual protections, data processing agreements, adequacy decisions, or other lawful transfer mechanisms.

11. How Long We Keep Personal Data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account data: kept while your account is active and for a reasonable period after closure where needed for support, security, dispute handling, or legal compliance.
Payment and invoice records: kept as required for tax, accounting, audit, fraud prevention, and payment dispute purposes.
Support communications: kept as needed to handle your request, maintain service quality, and protect our legal rights.
Security logs: kept for a limited period unless needed to investigate suspicious activity, abuse, fraud, or technical issues.
Marketing data: kept until you unsubscribe, withdraw consent, or the data is no longer needed.

12. Your Privacy Rights

Depending on where you live and which laws apply, you may have rights regarding your personal data. These may include the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Object to certain processing activities.
Request restriction of processing.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with a data protection authority.

To exercise your rights, contact us at support@mytscupid.com. We may need to verify your identity before responding to certain requests.

13. Account Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure. These measures may include access controls, secure connections, monitoring, restricted administrative access, data minimization, and service provider reviews.

No online service can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and for notifying us if you believe your account has been accessed without permission.

14. Marketing Communications

If you subscribe to updates or allow marketing communications, we may send you emails about product updates, new tools, offers, or helpful resources. You can unsubscribe at any time using the unsubscribe link in the email or by contacting us. We may still send important service-related messages, such as payment confirmations, account notices, security alerts, or policy updates.

15. Children’s Privacy

MyTSCupid is intended for adults. We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so we can review and delete the information where appropriate.

16. User Content and Generated Content

When you use profile tools, writing tools, conversation prompts, or similar features, you may submit text or preferences so the service can provide useful outputs. We process this information to deliver the requested tool result, maintain service quality, prevent misuse, troubleshoot issues, and improve the user experience.

You should not submit content that you do not have the right to use, content that violates another person’s privacy, or content that includes unnecessary sensitive personal data.

17. Automated Tools and Personalization

We may use automated tools to help generate profile suggestions, message ideas, conversation prompts, safety-related guidance, and account recommendations. These tools are intended to support your own decisions. You remain responsible for reviewing, editing, and deciding whether to use any generated content.

18. Data Accuracy

We rely on you to provide accurate and current account, billing, and contact information. If your information changes, please update your account details or contact us so we can keep our records accurate.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, payment provider requirements, or business operations. When we make changes, we will update the “Last updated” date above. If changes are material, we may provide additional notice where appropriate.

20. Contact Us

If you have questions about this Privacy Policy, your personal data, or your privacy rights, please contact us:

2Date Media

Odor 20, 2491DC, The Hague, Netherlands

support@mytscupid.com